AI Wellness

Support

Quick answers below. If you don't see your question, email us — we usually reply within a few hours.

Common questions

I didn't get my sign-in email.

Check your Spam / Promotions folder. The sender is noreply@mail.app.supabase.io. If still nothing after 5 minutes, email us and we'll send a new one manually.

How do I change my coach?

Tap the You tab → Settings → "Change coach". Enter your new coach's code and tap Save.

My streak reset / counter looks wrong.

Streaks are computed by the daily check-in completing all three rings (shakes, water, movement). If you missed a day the streak resets. To restore a missed day's data, email us.

How do I delete my account?

Email support@rebecca-louise.com from your account's email and ask. Deletion is permanent and removes everything within 30 days.

I'm a Herbalife distributor — can my customers use this?

Yes. Your customers download AI Wellness, enter your coach code at signup, and you appear as their in-app coach. To get a coach code, contact your upline or email us.

Apple Health isn't syncing.

Open iOS Settings → Privacy & Security → Health → AI Wellness, and make sure each category (Steps, Workouts, Weight, Sleep) is turned on for AI Wellness.

I have a billing or refund question.

AI Wellness is free during launch. If a paid plan launches later, refunds are handled per Apple's standard refund policy.

Still stuck?

Email support@rebecca-louise.com — please include your account email and a screenshot of what's happening.